The Tablets are meant to be plugged in at all times in order to charge. However, if you are experiencing issues with the power or the device is turning off unexpectedly, please attempt a reset of the device by following these steps:
- Ensure the unit is plugged into the 12V power supply and that there are no splitters plugged in
- The power needs to be connected to the magnetic slice in the back of the unit, not the tablet itself
- If available, try another charging cable
- Get a paperclip/back of an earring/etc and using the pinhole in the top of the unit, press it in for 2-6 seconds until the device powers off and then release to restart