For annual map updates, we will post the update on an FTP site where users can download it, copy it to a USB stick and manually update their TND™ 760. When the update is available, customers will receive an email with FTP access information and other instructions.

The data plans accommodate 1MB per truck per month, averaged across all devices in the fleet. For fleets with more than one device, the data plan is equal to 1 MB x # of devices. In other words, the data plan also may be averaged across all devices. Overages are $3/MB.

Note that the 6 pin connector was not available until 1995. A 1992 Peterbilt would require a hard-wire install, but most likely would not supply RPM and speed data. The truck really needs to be 1995 or newer for the TND™ 760 to work as an EOBR on that truck. For older trucks that are 1995 or newer, we can provide a 6-pin J1708 cable (plug & play install) or do a hard-wire install. The TND™ 760 supports both the J1708 and J1939 protocols. You can purchase additional cable and mount options by visiting randmcnally.com/fleetaccessories. If you have questions about…

The Ford F350 truck is a Class 3 vehicle and uses the OBD-II diagnostic connector, which is different from the Deutsch connector and the J1708/J1939 protocols the TND™ 760 supports. You can purchase an OBD-II connector at randmcnally.com/fleetaccessories.

Each driver gets their own Driver ID. When you set up your service plan, you will enter one Driver ID per Serial #. To set up additional drivers: Go to connect.randmcnally.com and log in using the account information included in the “Activation” email you received when you purchased your service plan. To add a driver, go to the Management tab on the Connect web portal toolbar. Click Drivers, Add Driver, input the information requested, and press Submit. When you log out of the device, the second driver can use his/hers unique Driver ID to log in after, which will keep…

A truck GPS is a navigation device designed specifically for the professional driver, while the TND™ 760 is a complete fleet management solution that includes mobile communication, electronic logs, navigation and more. The TND™ 760 also requires a service plan. To learn more about each plan and corresponding features, click here.

To change your service plan, please call Rand McNally Customer Support at 1-800-641-RAND (7263).

You can purchase additional units at your chosen retail location, and add these units to your account through the same online activation process you followed with your initial device. If you’d like to purchase 10 or more units, please call 1-800-789-6277.

Check your connection: Make sure the truck’s ignition is on. Restart the engine. Then, restart the device. Check to make sure the blue indicator on the back of your HD 100 device is lit. You can also try unplugging the device from your J-bus and re-plugging it while the device is powered off. If you still continue to encounter an issue, call Rand McNally Customer Support at 1-877-446-4863.

Check communications: Check to see if any of the yellow (Wi-Fi) or green (Cell) indicator lights on the back of the HD 100 device are blinking or off. If so, verify the cable is connected to the back of the unit properly. If none of the indicator lights are blinking or off, and you are still encountering an issue connecting to Cell or Wi-Fi, call Rand Rand McNally Customer Support at 1-877-446-4863. Restart the device: Restart the device by first logging off, then pressing the Power button to shut off the device. Once the device has been shut off, press…

In order to send messages through your HD 100 (via the TND™ 720), you must purchase an additional service module for messaging. For more information, please call Rand McNally Customer Support at 1-877-446-4863.

Call Rand McNally Customer Support at 1-877-446-4863.

Check your power connection: Ensure that the cable is secured to the device. Reestablish the cable connections by unplugging them, then plugging them back in. Finally, make sure the locking collar is turned. If you are still encountering an issue, please call Rand McNally Customer Support at 1-877-446-4863. Check Communications: Check to see if the indicator lights on your device are on. Red indicates Power, yellow indicates a Wi-Fi connection, green indicates a Cell connection and Blue indicates the device is connected to the vehicle’s J-BUS. If all of the indicator lights on the device are on, call Rand McNally…

The HD 100 relies solely on the connection to your vehicle for power. It must be plugged in with the provided cable in order to Power on.

The HD 100 comes with 6 months of included service. The data plan accommodates 1MB per truck per month, averaged across all devices in the fleet. For fleets with more than one device, the data plan is equal to 1 MB x # of devices. In other words, the data plan also may be averaged across all devices. Overages are $3/MB.

Note that the 6 pin connector was not available until 1995. A 1992 Peterbilt would require a hard-wire install, but most likely would not supply RPM and speed data. The truck really needs to be 1995 or newer for the HD 100 to work as an EOBR on that truck. For older trucks that are 1995 or newer, we can provide a 6-pin J1708 cable (plug & play install) or do a hard-wire install. The HD 100 supports both the J1708 and J1939 protocols. You can purchase additional cable and mount options by visiting randmcnally.com/fleetaccessories. If you have questions about…

Each driver gets their own Driver ID. When you set up your service plan, you will enter one Driver ID per Serial #. To set up additional drivers: Go to connect.randmcnally.com and log in using the account information included in the Activation email you received when you purchased your service plan. To add a driver, go to the Management tab on the Connect web portal toolbar. Click Drivers, Add Driver, input the information requested, and press Submit. When you log out of the device, the second driver can use his/hers unique Driver ID to log in after, which will keep…

To change your service plan or purchase additional service modules, please call Rand McNally Customer Support at 1-877-446-4863.

You can purchase additional units at your chosen retail location, and add these units to your account through the same online activation process you followed with your initial device. If you’d like to purchase 10 or more units, please call 1-800-789-6277.

If your computer fails to recognize the device when connected to the PC, or shows an error message like, “USB device not recognized,” Unplug the device from the PC, and plug it back in.